Frequently Asked Questions

nOps began as a set of methods, processes, and tools created by DevOps and cloud professional services teams at nClouds, an award-winning, certified AWS Premier Consulting Partner. From the start, services clients, ranging from startups to enterprise IT organizations, were very excited about the capabilities, so we expanded and productized the capabilities into nOps, a commercial SaaS offering.

• Track and manage all your AWS cloud changes. Get instant visibility to change requests and delta to your infrastructure.
• Monitor and optimize the usage cost for cloud infrastructure. Proactively reduce cloud costs by identifying zombie instances that were spun up, used, and abandoned with the meter running.
• Create workflows integrated with AWS Service Catalog to centrally manage commonly deployed IT services.
• Automate change authorization process with the built-in rules engine to auto-approve most standard changes.
• For exceptions, create and trigger workflows easily that notify the right team members based on specific changes, sending the notifications, with context, via Slack, HipChat, and Jira.
• Automatically log changes in config history in a modern CMDB, along with Jira tickets.
• Go beyond current spreadsheet swapping to support security and compliance audits like SOC 2, with no pain.
• Prevent and remediate incidents faster by giving SREs instant visibility to correlate changes.

Please reference the subscription options under nOps Pricing.

No, nOps helps bring visibility to your AWS costs. nOps is a web application that requires a read-only role to provide visibility to your entire infrastructure.

• AWS account details are used to access logs and the AWS API and do not access any application data.
• nOps uses AWS CloudTrail and Amazon CloudWatch logs to create various dashboards.

• AWS accounts details are stored in a highly secure format. The nOps site is SSL and sensitive data is encrypted.
• User sensitive data is encrypted. We first encrypt it in the browser then re-encrypt with a more secure algorithm (RSA 2048 and SHA-256) once it reaches our servers. All web connections are sent via 256-bit SSL.

You can add multiple AWS accounts in nOps and monitor the changes.

nOps provides a powerful search facility enabling you to search a particular server or infrastructure.

• nOps data is refreshed every 60 minutes.
• Billing data is fetched once a day.

• There could be a difference due to credits, taxes, or adjustments made by AWS.
• Also, there could be a difference due to timing. nOps ingests billing once every 24 hours from the daily billing files that AWS puts into your billing bucket.

We are actively working to make nOps ITIL compliant. We will announce compliance when it is ready.

Currently, nOps supports integration with AWS Service Catalog, Jira Software, Slack, HipChat, and email.

Yes, nOps reports can help address security audit questions related to cloud changes.

No, there are no limits to the number of events or change requests.

nOps Slack chatbot, or Slackbot, can help you to create change requests from a Slack channel. The nOps Slackbot monitors Slack channel conversations for keywords and will prompt for actions like creating a change request in nOps. Check our help page to see how to setup Slack bot for nOps