We’re witnessing rapid and profound changes in enterprise computing affected by public cloud. AWS has changed developers’ and infrastructure teams’ expectations of what is possible and by when.
This has led to a dramatic increase in the volume, velocity, and complexity of IT service requests. New services are being created without any change management process, or IT groups are finding their existing processes and tools are ill-equipped to handle the volume.
What’s the solution? Strike the right balance of automation and just-enough lightweight process for control, but without compromising DevOps speed.