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Where once infrastructure and applications were the domain of centralized IT organizations, now your customer’s business units can acquire cloud services with and without the participation of IT. Cloud has changed developers’ and infrastructure teams’ expectations of what is possible and by when.
In many cases, new services are being created without any change management process. In others, IT groups are finding their traditional processes and tools are ill-equipped to handle the increased volume while still addressing issues in a sufficiently timely manner.
nOps arms you and your customers with instant visibility to infrastructure changes, configuration history and change requests (CR), lets you track CR elements automatically, and fits your processes by integrating with Slack and email.